Shipping

During Holiday times such as Christmas, there may be slightly delayed shipments. If we have address issues, we always reach out to customers for confirmation. Thus, in rare circumstances, it may take a few days longer.

We are currently working on setting up quicker/expedited shipping methods!

Please make sure to reach out to us in the event that you experience a longer than usual wait time. Our customer service team will always respond within 24 hours! info@averyandrose.com | 321.241.5980. We also have live chat/telephone customer service available from 10 am - 5 pm Monday-Friday.

More Info:

International Customers (outside of the USA) are responsible for paying customs duties/taxes/VAT to their individual governments when the product arrives at their destination country. 

Very rarely, products get lost in transit! When they do, it's up to you to notify us so we can help you out! Please REACH OUT if this ever happens. We'll do everything we can for you. Reach us at info@averyandrose.com

Next-Day Delivery 

• We do not have this option available because we have to hand make every single product. Time constraints simply do not allow for next day delivery. Sorry about that!

Tracking: 

• We update tracking information as soon as the label for the order is printed. 
• Tracking can be checked through our ORDER STATUS page
• We send a tracking confirmation email for your convenience as soon as the tracking has been updated. 
• If your tracking shows that "shipping label is created" but you don't see any updates, please allow 1-2 days for an update. 

Lost Package? 

• If your product hasn’t arrived within the estimated time please contact us so we can help resolve the matter! Email us at info@averyandrose.com
• If your product shows that it has been delivered, but you haven’t received your package, please contact us immediately! We will help out in every way that we can.

More Information: 

• For International Orders please allow some extra time since orders frequently get held up in Customs. This is no fault of ours or the shipping company. This is up to each individual country's government. 
• We DO NOT offer refunds for any reason while products are IN TRANSIT. We will of course always work with you once you receive the products or before we ship them! 

CUSTOM CANVAS SETS:

Processing: 

• All Custom Canvas Sales are FINAL sales. Meaning that we do not accept returns/refunds for them. UNLESS there are defects from our end.
• On average processing takes 3-5 days for Custom Orders. These products are handmade to order and are high quality and thus take time to produce.
• Delays may occur based on orders being placed on holidays or weekends. 
• Packages will arrive within the estimated time stated above after it has been processed.  
• If there are any shipping or processing delays on your order, we will notify you as quickly as possible to ensure customer satisfaction.

TAPESTRY PRODUCTS:

Processing: 

• On average processing takes 7-10 days. These products are handmade to order and are high quality and thus take time to produce.
• Delays may occur based on orders being placed on holidays or weekends. 
• Packages will arrive within the estimated time stated above after it has been processed.  
• If there are any shipping or processing delays on your order, we will notify you as quickly as possible to ensure customer satisfaction.

Contact Information: